Please note that the policies below are applicable to orders placed directly from NapNapTM.


Product prices listed on our website are current and processed in Indian Rupees, however, these are subject to change without any advance notice.

We aim to satisfy all our customers and provide an enjoyable shopping experience.  However, there may be times when you are not completely satisfied with the products purchased. We are happy to issue a full refund or to exchange the product(s) under the following conditions. Each item can be exchanged only once.

  1. You have received the product in physically damaged condition.
  2. Any manufacturing defects with the product.
  3. Received product has missing parts or accessories.
  4. Product is lost in transit.

For return requests, write to our customer support team at [email protected] or call us at +91-9987971740 within 24 hours of receiving the product. Once the damaged or expired product is received at our facility and fully examined by us, as per your request, we will either send you the new product in exchange or your money will be refunded to your original payment method within 15 business days. The time period for the refund amount to be credited in your account may vary and is determined by the issuing bank. Please contact the issuing bank for details.   

Return/exchange requests are subject to an inspection and are entirely at the discretion of Rawsome FamilyCare Products Private Limited. Damages due to neglect, improper usage or wrong application will not be covered under our Refund and Return Policy.

Returned items must be in like-new condition, with no visible damage and must include:

  • NapNap Mat :
    • NapNapTM Packaging Box
    • Carry Pouch
    • Mat With Washable Cover
    • Cotton Cover
    • Charging Cable
    • User Manual
    • Warranty Card
  • NapNap Nursing Cover
    • Nursing Cover
    • Nursing Cover Box
    • Instruction Manual

Click here to download the Return Policy Form.

Please note that we cannot accept any exchange or return of any opened or used products once sold and delivered. We are not responsible for any damage caused post-delivery.


Rawsome FamilyCare Products Pvt. Ltd
Gala #01, Jai Vasant Society,
Bhakti Mandir, Panchpakadi
Thane (W), MH – 400602

Call us: +91-9987971740
Email: [email protected]
/napnapmat  /napnap.official

In the event of any dispute regarding the website, all rights and obligations and all actions contemplated by our Terms and Conditions or any policy, shall be governed by the laws of India and the courts of Mumbai, India.

We reserve our right to change the Terms & Conditions, Privacy & Cookie policy and Refund & Return Policy at any point in time.  Any changes to these will become effective when we post the revised Policy(s) and Terms & Conditions on the website.  Your use of the website following these changes means that you accept the revised Terms & Conditions, Privacy policy and Refund & Return Policy.

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